Civil Service Exam Clerical Ability and Filing 3

Question 1

In a numeric filing system, file #10472 has been misfiled. Between which two consecutive files should it be placed?

Accepted Answer

#10471 and #10473

Answer

#10470 and #10475

Answer

#10469 and #10480

Answer

#10400 and #10500

Question 2

A clerk is tasked with coding incoming mail. The following codes are used: 1 = Urgent, 2 = Standard, 3 = Informational Only. A letter from a state agency requesting a response within 48 hours regarding a compliance matter should receive which code?

Accepted Answer

Code 1 - Urgent

Answer

Code 2 - Standard

Answer

Code 3 - Informational Only

Answer

Code 1 and Code 2 combined

Question 3

When comparing the following address pairs for accuracy, which pair is IDENTICAL?

A. 1247 Elm Street, Apt 3B / 1247 Elm Street, Apt 3D
B. 892 W. Washington Blvd / 892 W. Washington Blvd
C. 3561 N. Lakeshore Dr. / 3561 N. Lakshore Dr.
D. 14209 SE 42nd Avenue / 14209 SE 24th Avenue

Accepted Answer

Pair B

Answer

Pair A

Answer

Pair C

Answer

Pair D

Question 4

A government office uses color-coded file folders: Red = Confidential, Blue = Active Cases, Green = Closed Cases, Yellow = Pending Review. A case that has been resolved but is awaiting final supervisor sign-off should be placed in which color folder?

Accepted Answer

Yellow - Pending Review

Answer

Blue - Active Cases

Answer

Green - Closed Cases

Answer

Red - Confidential

Question 5

Which of the following groups of index cards is arranged in CORRECT alphabetical order?

Accepted Answer

MacArthur, MacDonald, McBride, McDonald

Answer

MacArthur, McBride, MacDonald, McDonald

Answer

McBride, MacArthur, McDonald, MacDonald

Answer

MacDonald, MacArthur, McDonald, McBride

Question 6

A records retention schedule requires: Tax records 7 years; General correspondence 3 years; Personnel files 5 years after separation; Contracts 6 years after expiration. Which document created in 2018 can be destroyed FIRST?

Accepted Answer

A general memo written in 2018

Answer

A tax return filed in 2018

Answer

A personnel file for an employee who left in 2018

Answer

A contract that expired in 2018