Implementation Methodologies Flashcards
7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Implementation Methodologies flashcards as text
In a ServiceNow implementation, what does the term 'fit-gap analysis' primarily determine?
Answer: How well the out-of-box platform meets business requirements
Fit-gap analysis compares out-of-box platform capabilities against business requirements to identify gaps that need configuration or customization.
Which implementation approach minimizes risk by deploying to a subset of users before a full rollout?
Answer: Pilot deployment
A pilot deployment releases the system to a small, representative user group to validate functionality and gather feedback before the full rollout.
What is the primary purpose of a Configuration Management Database (CMDB) in an ITSM implementation?
Answer: Tracking all IT assets and their relationships
A CMDB maintains records of IT configuration items and their interdependencies to support incident, change, and problem management processes.
During an Agile implementation, what is the primary output of a sprint review meeting?
Answer: A demo of completed work and stakeholder feedback
The sprint review is where the development team demonstrates completed features to stakeholders and collects feedback for future sprint planning.
What does 'timeboxing' mean in the context of Agile implementation methodology?
Answer: Fixing a maximum duration for an activity or iteration
Timeboxing assigns a fixed, maximum time period to an activity—such as a sprint—ensuring the team stops work at the end regardless of completion status.
In the context of CIS implementations, what is 'scope creep'?
Answer: Gradual, uncontrolled expansion of project requirements beyond the original agreement
Scope creep occurs when new requirements are added without corresponding adjustments to time, cost, or resources, threatening project delivery.
Which stakeholder role is typically responsible for prioritizing the product backlog in a Scrum-based implementation?
Answer: Product Owner
The Product Owner owns and prioritizes the product backlog, ensuring the team works on the highest-value items aligned with business goals.