System Configuration & Customization Flashcards
7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 System Configuration & Customization flashcards as text
In ServiceNow, what is the effect of setting a Business Rule to 'async' execution?
Answer: The rule runs in a background thread after the transaction commits
Async Business Rules are queued and executed in a background thread after the triggering transaction completes, improving UI responsiveness for non-critical operations.
Which ServiceNow configuration allows a field to display different lookup options depending on the value of another field on the same form?
Answer: Reference Qualifier
A Reference Qualifier on a reference field can be written as a dynamic script that filters lookup options based on other field values on the form.
What is the purpose of the 'sys_properties' table in ServiceNow?
Answer: Stores system and application configuration properties as key-value pairs
The sys_properties table stores configurable key-value pairs used by system modules and custom applications to control behavior without hardcoding values.
When configuring a Knowledge Base in ServiceNow, which setting controls whether articles must be reviewed and approved before becoming visible to end users?
Answer: Article Workflow
Knowledge Base Article Workflows define the approval lifecycle for articles, requiring designated reviewers to approve content before it is published.
A CIS candidate needs to expose a custom ServiceNow table to external systems via REST. Which is the fastest way to achieve this without custom scripting?
Answer: Enable the Table API for the custom table
The Table API is automatically available for any ServiceNow table and provides full CRUD operations via REST without requiring custom scripted REST resources.
In ServiceNow, which mechanism should be used to enforce that a specific field is always read-only when a record is in 'Closed' state, even via REST API?
Answer: Data Policy with condition
Data Policies apply server-side and enforce read-only constraints regardless of the access method, including REST APIs and import sets.
When implementing ServiceNow CMDB, what is the recommended method for automatically discovering and populating CI records from network infrastructure?
Answer: CMDB Identification and Reconciliation Engine (IRE) with Discovery
ServiceNow Discovery combined with the CMDB Identification and Reconciliation Engine (IRE) automates CI discovery, deduplication, and population using defined identification rules.