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System Configuration & Customization Flashcards

7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 System Configuration & Customization flashcards as text

  1. In ServiceNow, which table do you modify to add a custom field that appears across all task-based forms?

    Answer: task

    Adding a field to the 'task' table makes it available on all tables that extend task, including incidents, changes, and problems.

  2. When configuring a ServiceNow Update Set, what happens if a configuration element conflicts with an existing record in the target instance?

    Answer: The system prompts the administrator to resolve the conflict manually

    Conflicts during update set preview require manual administrator review and resolution before the update set can be committed.

  3. Which ServiceNow feature allows administrators to restrict which fields are visible on a form based on a user's role?

    Answer: UI Policies

    UI Policies can show or hide fields conditionally, including conditions based on the current user's role.

  4. A CIS candidate needs to ensure a configuration change in a client script only executes on the 'Incident' form and not on child tables. Which scope condition should they use?

    Answer: Table = incident, Apply to child tables = false

    Setting the table to 'incident' and unchecking 'Apply to child tables' restricts the script to only the Incident form.

  5. What is the primary purpose of a ServiceNow 'Transform Map' during data import?

    Answer: To map source data fields to target table fields

    Transform Maps define the relationship between import set staging table fields and the destination table fields in ServiceNow.

  6. In ServiceNow, which type of script executes server-side logic when a record is displayed, inserted, updated, or deleted?

    Answer: Business Rule

    Business Rules execute server-side and can be triggered on display, before, after, or async database operations.

  7. When implementing a custom application in ServiceNow, what is the recommended approach to prevent customizations from being overwritten during platform upgrades?

    Answer: Use a custom application scope with a unique namespace

    Custom application scopes with unique namespaces isolate customizations from base platform records, protecting them during upgrades.