Practice Test Geeks(CIS) Certified Implementation Specialist Practice Test
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Quality Assurance Flashcards

7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Assurance flashcards as text

  1. Which testing technique verifies that a ServiceNow instance upgrade has not broken existing functionality?

    Answer: Regression testing

    Regression testing confirms that previously working features still function correctly after an upgrade or change.

  2. In ServiceNow, what is the purpose of an Automated Test Framework (ATF) test suite?

    Answer: To group related test cases for sequential or parallel execution

    An ATF test suite organizes related test cases so they can be run together in a defined order or in parallel.

  3. A CIS candidate discovers that a business rule fires incorrectly only when a specific field combination is present. Which testing type best targets this scenario?

    Answer: Error guessing

    Error guessing relies on the tester's experience to predict defect-prone conditions such as unusual field combinations.

  4. What does 'defect density' measure in a QA context?

    Answer: Number of defects per unit of code or functionality

    Defect density is the number of confirmed defects divided by the size of the software module, used to assess quality.

  5. During a ServiceNow implementation, which environment should be used for user acceptance testing (UAT)?

    Answer: A dedicated staging or pre-production instance

    UAT should occur in a staging or pre-production instance that mirrors production but is isolated from live data.

  6. Which metric tracks the percentage of test cases executed compared to the total planned?

    Answer: Test execution rate

    Test execution rate = (executed test cases / planned test cases) × 100, indicating testing progress.

  7. In ATF, what is the role of a 'step' within a test?

    Answer: An individual action or assertion performed during test execution

    Each step in an ATF test represents one discrete action (like clicking a button) or assertion (like checking a field value).