CIP CIP Business Analysis and Information Needs Assessment 2 — Questions and Answers
Question 1: What is a 'gap analysis' used for in information management?
- To measure the time gap between document creation and archival
- To compare the current state of information capabilities with the desired future state (Correct answer)
- To identify missing metadata fields in a content repository
- To assess the age of records approaching their retention end date
Correct answer: To compare the current state of information capabilities with the desired future state
A gap analysis compares the current state to the desired future state to identify what improvements or changes are needed.
Question 2: Which technique involves observing users in their natural work environment to understand how they actually use information?
- Focus groups
- Contextual inquiry (Correct answer)
- Delphi method
- Card sorting
Correct answer: Contextual inquiry
Contextual inquiry is a user research technique where analysts observe and interview users in their actual work environment to understand real information use.
Question 3: In information architecture, what is the purpose of 'card sorting'?
- To prioritize project tasks by importance
- To understand how users categorize and label information for navigation design (Correct answer)
- To sort records by their retention schedule
- To classify documents by security level
Correct answer: To understand how users categorize and label information for navigation design
Card sorting is a user research method where participants organize topics into groups to inform the design of information architecture and navigation.
Question 4: What is the main purpose of a 'business case' in an information management project?
- To document technical specifications for a new system
- To justify the investment by outlining costs, benefits, risks, and strategic alignment (Correct answer)
- To define the project schedule and resource allocation
- To establish data quality standards for the project
Correct answer: To justify the investment by outlining costs, benefits, risks, and strategic alignment
A business case provides decision-makers with the rationale for an investment by analyzing costs, benefits, risks, and how the project aligns with organizational strategy.
Question 5: Which analysis technique helps identify root causes of information management problems by repeatedly asking 'why'?
- SWOT analysis
- 5 Whys technique (Correct answer)
- PESTLE analysis
- MoSCoW prioritization
Correct answer: 5 Whys technique
The 5 Whys technique iteratively asks 'why' to drill down from a symptom to its underlying root cause.
Question 6: What does 'MoSCoW' stand for in requirements prioritization?
- Mandatory, Optional, Secondary, Critical, Obsolete, Waived
- Must have, Should have, Could have, Won't have (Correct answer)
- Most, Some, Could be, Wishes
- Mandatory, Suggested, Conditional, Optional, Waivable
Correct answer: Must have, Should have, Could have, Won't have
MoSCoW stands for Must have, Should have, Could have, and Won't have — a technique for prioritizing requirements by importance.
CIP CIP Business Analysis and Information Needs Assessment 2
What is a 'gap analysis' used for in information management?