Information and Knowledge Services Flashcards
7 cards from real CIP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Information and Knowledge Services flashcards as text
An information center wants to measure return on investment (ROI) for its services. Which approach is MOST commonly used?
Answer: Comparing the economic value of services delivered to the cost of providing them
ROI calculation compares the monetary value derived from information services (e.g., time saved, decisions improved) against the cost of operating those services.
What distinguishes explicit knowledge from tacit knowledge in knowledge management?
Answer: Explicit knowledge can be documented and shared easily, while tacit knowledge resides in personal experience
Explicit knowledge is codified in documents, databases, or manuals, while tacit knowledge exists in individuals' skills, intuitions, and experiences.
A special library serves a pharmaceutical company. Which information service would provide the MOST strategic value to R&D staff?
Answer: Competitive intelligence and patent landscape analysis
Competitive intelligence and patent analysis directly support R&D strategy by revealing competitor activities, freedom-to-operate gaps, and innovation opportunities.
Which cataloging standard is MOST widely used for describing digital resources in library information systems?
Answer: RDA
RDA (Resource Description and Access) is the current international cataloging standard designed for the digital environment, replacing AACR2.
An information professional is building a taxonomy for a corporate intranet. What is the PRIMARY difference between a taxonomy and a folksonomy?
Answer: Taxonomies are hierarchically structured by experts; folksonomies are user-generated flat tag systems
Taxonomies impose controlled hierarchical structure created by experts, while folksonomies emerge from uncontrolled, user-assigned tags without hierarchy.
What is the purpose of a service level agreement (SLA) in an information services context?
Answer: To formally document the scope, quality standards, and response times for information services
An SLA establishes mutual expectations between the information service provider and users, specifying deliverables, response times, and quality benchmarks.
Which approach to information literacy instruction follows the ACRL Framework rather than the older Standards model?
Answer: Developing threshold concepts and dispositional habits of mind around information
The ACRL Framework emphasizes threshold concepts—transformative ideas that change how learners think about information—rather than prescriptive skill checklists.