Communication & Stakeholder Management Flashcards

Which stakeholder analysis technique maps stakeholders by their level of interest and influence?

Answer: Power/Interest grid

The Power/Interest grid helps prioritize communication effort based on each stakeholder's influence and level of concern.

A regulatory body contacts your organization during an active cybersecurity incident. The incident manager's FIRST action should be:

Answer: Notify legal counsel and the designated compliance contact before responding

Regulatory communications carry legal implications and must be routed through legal and compliance before any response.

What is the MAIN risk of having too many people on an incident bridge call?

Answer: Decision-making slows and critical voices are drowned out

Large bridge calls reduce signal-to-noise ratio and delay decisions that need a focused group.

Which of the following is a characteristic of an effective incident status page update?

Answer: Timestamped, brief, and written in plain language

Status page updates must be timely, readable by non-technical users, and clearly timestamped for credibility.

When should the incident manager send an 'all-clear' notification to stakeholders?

Answer: Only after services are verified as restored and monitoring confirms stability

Premature all-clear notifications that precede confirmed stability damage trust when the issue recurs.

In the context of stakeholder management, 'managing up' refers to:

Answer: Proactively keeping senior leaders informed so they can advocate and unblock resources

Managing up means keeping leadership informed and equipped to remove organizational obstacles without micromanaging the response.

Which communication artifact provides the MOST comprehensive record of all decisions and actions taken during an incident?

Answer: Incident chronological log (timeline)

A chronological incident log captures every decision, action, and communication with timestamps for full auditability.