Crisis Communication & Notifications Flashcards
7 cards from real CIM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Communication & Notifications flashcards as text
When a major incident is escalated, who is typically the FIRST external audience to notify?
Answer: Senior leadership and executive sponsors
Senior leadership must be notified first so they can authorize resources, set communication tone, and make high-level decisions.
A 'bridge call' during a major incident is best described as:
Answer: A multi-party conference call used to coordinate incident response in real time
A bridge call is a real-time multi-party call that brings together all response teams to coordinate actions and share status during an active incident.
Which principle ensures that stakeholders receive only the information relevant to their role during a crisis?
Answer: Need-to-know
The need-to-know principle limits information sharing to individuals who require it for their specific responsibilities, reducing noise and protecting sensitive data.
What is the primary purpose of an incident communication log?
Answer: To document all messages sent and received during the incident for audit and learning
The communication log creates an auditable record of all notifications, updates, and decisions made during the incident lifecycle.
During an ongoing incident, how frequently should status updates be sent to affected business units when no resolution is in sight?
Answer: At predefined regular intervals (e.g., every 30–60 minutes)
Regular interval updates keep stakeholders informed and reduce inbound status calls that distract the response team.
Which element should ALWAYS be included in an initial incident notification to stakeholders?
Answer: Estimated time to resolution, scope of impact, and next update time
Initial notifications must convey what is known about impact, an ETA if available, and when stakeholders will next hear from the team.
A 'dark site' in crisis communication refers to:
Answer: A pre-built standby website activated during a crisis to publish updates
A dark site is a pre-staged, pre-approved website kept offline until a crisis occurs, at which point it is activated to serve as the official communications hub.