CIM Change Management & Incident Prevention Flashcards
6 cards from real CIM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CIM Change Management & Incident Prevention flashcards as text
What is the primary goal of change management as it relates to incident prevention?
Answer: To ensure changes are implemented without causing unplanned service disruptions
The primary goal of change management is to implement changes in a controlled manner that minimizes risk, thereby preventing change-induced incidents and service disruptions.
What is a 'Standard Change' in ITIL change management?
Answer: A pre-approved, low-risk, frequently performed change that follows an established procedure
A Standard Change is pre-authorized, low-risk, and follows an established procedure, allowing it to bypass full CAB review and streamline routine operational tasks.
Which body is responsible for assessing risk and authorizing significant changes in ITIL?
Answer: The Change Advisory Board (CAB)
The Change Advisory Board (CAB) assesses the risk, impact, and scheduling of significant changes, providing formal authorization before implementation proceeds.
What defines an 'Emergency Change' in ITIL change management?
Answer: A change that must be implemented as quickly as possible to restore service or prevent critical failure
An Emergency Change is expedited through a streamlined approval process (often via an Emergency CAB) to quickly restore service or prevent imminent critical business impact.
What is the purpose of a Post-Implementation Review (PIR) in change management?
Answer: To assess whether the change achieved its objectives and capture lessons learned
A Post-Implementation Review evaluates whether the change achieved its objectives, identifies unintended consequences, and captures lessons learned to improve future change processes.
Which type of change requires the most comprehensive documentation and formal approval process?
Answer: High-risk normal change
High-risk normal changes require comprehensive documentation, full CAB review, detailed implementation and back-out plans, and formal approval before they can proceed.