CIM Change Management & Incident Prevention Flashcards
6 cards from real CIM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CIM Change Management & Incident Prevention flashcards as text
What is the primary purpose of a 'back-out plan' in a change management record?
Answer: To provide step-by-step procedures for reversing the change if it causes problems
A back-out (rollback) plan documents the steps needed to reverse a change and restore the prior state if the change causes unintended incidents or service failures.
Which analysis technique helps determine whether a spike in incidents was caused by recent changes?
Answer: Change record vs. incident spike correlation analysis
Correlating incident spikes with recent change records helps Incident Managers identify poorly controlled changes as a root cause of service disruptions.
What is a 'Change Freeze Period' in ITIL change management?
Answer: A period during which non-emergency changes are prohibited to protect service stability
A Change Freeze Period prohibits non-emergency changes during high-risk business periods (e.g., financial year-end) to protect service stability and prevent change-induced incidents.
When a recently deployed change causes a service incident, what is the correct immediate response?
Answer: Execute the back-out plan and collaborate with the Incident Manager to restore service
When a change causes an incident, teams must execute the pre-prepared back-out plan and work with the Incident Manager to restore service as quickly as possible.
What key input does incident management provide to the change management process?
Answer: Requests for Change (RFCs) to implement permanent fixes for recurring incident root causes
Incident management feeds into change management through Requests for Change (RFCs) raised to implement permanent fixes for recurring or major incidents identified through problem management.
What does high 'change velocity' in an IT environment typically signal to an Incident Manager?
Answer: A high rate of changes is occurring, which often correlates with increased incident risk
High change velocity (many changes implemented in a short period) typically correlates with elevated incident rates, and Incident Managers should treat it as a heightened risk indicator.