CIC Intervention Techniques & De-escalation Strategies 2

Question 1

Which proxemics principle should a crisis counselor apply when physically approaching an agitated individual?

Accepted Answer

Maintain personal space (4-12 feet) to avoid triggering defensiveness

Answer

Maintaining personal space (4-12 feet) during crisis reduces the individual's sense of threat and lowers physiological arousal.

Question 2

A client in crisis begins speaking very rapidly and jumping between topics. The BEST counselor response is to:

Accepted Answer

Gently slow the pace by speaking calmly and asking one focused question at a time

Answer

Speaking calmly and asking one focused question helps co-regulate the client's nervous system and brings cognitive clarity.

Question 3

In the ACT model of crisis intervention, what does 'C' stand for?

Accepted Answer

Connecting

Answer

In ACT (Assessment, Crisis, Treatment), 'C' stands for Connecting—building rapport and a therapeutic alliance with the person in crisis.

Question 4

Which statement BEST describes the purpose of offering limited choices during de-escalation?

Accepted Answer

It restores a sense of control and autonomy, reducing escalation

Answer

Offering two or three acceptable choices returns agency to the client, which directly reduces feelings of helplessness that fuel crisis behavior.

Question 5

When using the SLANT technique in active listening during crisis, 'L' refers to:

Accepted Answer

Leaning slightly forward

Answer

In SLANT (Sit up, Lean forward, Attend, Nod, Track), leaning slightly forward signals engagement and attentiveness to the person in crisis.

(CIC) Crisis Intervention Counselor Practice Test