Intervention Techniques & De-escalation Strategies Flashcards
7 cards from real CIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Intervention Techniques & De-escalation Strategies flashcards as text
A crisis counselor is working with a client from a collectivist culture who refuses to discuss personal problems without a family elder present. The BEST response is to:
Answer: Explore the request and, if safe, consider including the elder as a cultural support
Culturally responsive crisis intervention respects collectivist values; involving trusted elders can enhance engagement and safety planning.
During de-escalation, a person says, 'There's no point—nothing ever changes.' This statement MOST likely reflects which crisis theme?
Answer: Hopelessness and cognitive constriction
Statements of hopelessness and 'tunnel vision' (cognitive constriction) are hallmark warning signs of suicidal crisis and must be directly addressed.
Which verbal technique helps a crisis counselor avoid escalating power struggles with a resistant client?
Answer: Depersonalizing directives with 'we' language and focusing on behavior, not identity
Depersonalizing ('We need to move to a quieter space') reduces perceived attacks on the client's identity and lowers defensive reactivity.
The Lethality Assessment Model (LAM) evaluates which three dimensions to estimate suicide risk?
Answer: Lethality, Availability of means, and Proximity to help
LAM assesses lethality of the method, availability of lethal means, and how close the person is to rescue resources.
Which crisis intervention model emphasizes returning the individual to at least the pre-crisis level of functioning as its primary goal?
Answer: Roberts' Seven-Stage Crisis Intervention Model
Roberts' model specifically targets restoration to pre-crisis equilibrium through seven structured steps including establishing rapport, exploring alternatives, and developing an action plan.
A counselor is conducting a mobile crisis response and finds a person barricaded inside a vehicle. The FIRST priority is to:
Answer: Establish verbal contact and assess immediate safety without forcing entry
Establishing verbal contact while avoiding forced entry preserves rapport and prevents escalation in a barricade situation.
Which physiological sign indicates that a crisis client may be transitioning from the alarm stage to the resistance stage of the stress response?
Answer: Slightly reduced muscle tension and ability to make brief eye contact
Reduced muscle tension and brief eye contact suggest the sympathetic surge is beginning to ease, indicating a window for therapeutic engagement.