CHT - Certified Hospitality Trainer Practice Test
CHT Guest Service Excellence 2
What is the primary goal of training hospitality staff in 'emotional intelligence'?
Select your answer
A
To help staff hide their emotions at work
B
To improve staff ability to recognize, understand, and manage emotions in themselves and guests
C
To teach staff how to argue effectively with difficult guests
D
To increase staff technical skills in PMS systems
Hint
