CHT CHT Communication & Interprofessional Teamwork 2 — Questions and Answers
Question 1: Which statement BEST describes the transporter's role within the healthcare team?
- Transporters work independently and do not need to coordinate with clinical staff
- Transporters are a support link that facilitates patient flow and communicates observations to clinicians (Correct answer)
- Transporters are responsible for making clinical decisions during transport
- Transporters are only needed for patients who cannot walk
Correct answer: Transporters are a support link that facilitates patient flow and communicates observations to clinicians
Transporters serve as a vital support link who ensure safe patient movement while relaying relevant observations to clinical team members.
Question 2: A patient asks the transporter what their test results mean. The BEST response is to:
- Explain the results using simple language
- Tell the patient to look it up online
- Acknowledge the question and direct the patient to ask their nurse or physician (Correct answer)
- Ignore the question and continue transport
Correct answer: Acknowledge the question and direct the patient to ask their nurse or physician
Interpreting test results is outside the transporter's scope; redirecting the patient to qualified clinical staff is the correct action.
Question 3: During patient transport, a family member insists on knowing a patient's diagnosis. The transporter should:
- Share the diagnosis if the family seems genuinely concerned
- Politely decline and direct them to the nursing staff or patient care team (Correct answer)
- Share only if the family member claims to be a healthcare worker
- Provide a general overview without using medical terms
Correct answer: Politely decline and direct them to the nursing staff or patient care team
Disclosing patient health information to family without authorization violates HIPAA; clinical staff manage such disclosures appropriately.
Question 4: What does SBAR stand for in healthcare communication?
- Situation, Background, Assessment, Recommendation (Correct answer)
- Safety, Background, Action, Response
- Situation, Brief, Alert, Report
- Status, Background, Assessment, Result
Correct answer: Situation, Background, Assessment, Recommendation
SBAR (Situation, Background, Assessment, Recommendation) is a standardized communication framework used to relay patient information concisely and accurately.
Question 5: If a transporter is running significantly behind schedule, the CORRECT action is to:
- Rush the patient to make up time
- Notify the requesting department and dispatch of the delay (Correct answer)
- Skip the transport and let another transporter handle it
- Proceed without notification to avoid conflict
Correct answer: Notify the requesting department and dispatch of the delay
Proactively communicating delays allows departments to adjust scheduling and prevents disruption to patient care timelines.
Question 6: When transporting a non-English-speaking patient, a transporter should:
- Use hand gestures only and avoid speaking
- Ask a bilingual family member to translate all clinical instructions
- Communicate calmly, use available translation resources, and notify clinical staff of the language barrier (Correct answer)
- Avoid interaction until the patient reaches the destination
Correct answer: Communicate calmly, use available translation resources, and notify clinical staff of the language barrier
Using approved translation resources and alerting clinical staff ensures the patient's needs are met safely and equitably.
CHT CHT Communication & Interprofessional Teamwork 2
Which statement BEST describes the transporter's role within the healthcare team?