Coaching & Mentoring Flashcards
7 cards from real CHT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Mentoring flashcards as text
What is the primary benefit of peer mentoring in a hospitality organization?
Answer: It builds cross-departmental relationships and enables sharing of practical knowledge
Peer mentoring fosters cross-departmental connections and enables employees to share practical, role-specific knowledge in a relatable, non-hierarchical way.
In situational coaching, which style is most appropriate for a new hotel employee with low competence but high enthusiasm?
Answer: Directing
The directing style provides clear step-by-step instructions and close supervision, which is ideal for enthusiastic beginners who lack the experience to work independently.
In situational coaching, when is the 'delegating' style most appropriate?
Answer: When working with high-competence, high-commitment employees who need minimal oversight
The delegating style suits experienced, self-motivated employees who have proven their ability and commitment, requiring minimal coaching input to perform effectively.
Which characteristic is most important for feedback delivered during a hospitality coaching session?
Answer: It is specific, timely, and focused on observable behaviors
Effective coaching feedback targets specific observable behaviors, is delivered soon after the event, and concentrates on actions rather than personal attributes.
Which of the following is an example of a closed-ended question in a coaching conversation?
Answer: Did you complete the upselling training module?
A closed-ended question like 'Did you complete the training module?' elicits a yes/no response and limits dialogue, unlike open-ended questions that promote deeper exploration.
What is 'reverse mentoring' in the context of a hospitality organization?
Answer: Junior or less experienced employees mentoring senior staff on new trends or technology
Reverse mentoring pairs junior employees with senior leaders so the younger mentors can share expertise in areas such as technology, social media, and emerging guest expectations.
How should a hospitality coach best handle resistance from a coachee during a session?
Answer: Acknowledge the resistance and explore its underlying cause with curiosity and empathy
Acknowledging resistance with curiosity and empathy opens productive dialogue to uncover root causes, preserving trust far more effectively than forcing compliance.