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Coaching & Mentoring Flashcards

7 cards from real CHT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Coaching & Mentoring flashcards as text

  1. What is the primary difference between coaching and mentoring in a hospitality training context?

    Answer: Coaching is short-term and skill-focused, while mentoring is long-term and career-focused

    Coaching typically addresses immediate performance or skill gaps in the short term, while mentoring is a longer-term relationship focused on career growth and professional development.

  2. Which coaching model uses the acronym GROW?

    Answer: Goal, Reality, Options, Will/Way Forward

    The GROW model stands for Goal, Reality, Options, and Will (or Way Forward), providing a structured framework for productive coaching conversations.

  3. What does active listening primarily involve during a coaching session?

    Answer: Fully concentrating, understanding, and responding thoughtfully to the coachee

    Active listening involves giving full attention to the speaker, understanding both content and emotion, and responding in ways that build trust and deepen understanding.

  4. In a mentoring relationship, what is the primary responsibility of the protégé?

    Answer: To set the agenda and drive the relationship forward

    The protégé (mentee) is responsible for driving the mentoring relationship by setting goals, preparing topics for discussion, and following through on commitments.

  5. Which of the following is the best way for a hospitality trainer to open a coaching conversation?

    Answer: Ask an open-ended question to invite the employee's perspective

    Opening with an open-ended question invites dialogue, encourages self-reflection, and establishes a collaborative rather than directive tone for the coaching session.

  6. What is the primary purpose of goal-setting within a coaching relationship?

    Answer: To provide direction, focus, and measurable outcomes for development

    Goal-setting in coaching provides a clear roadmap with measurable milestones that guide the coachee's development and allow both parties to track meaningful progress.

  7. Which technique helps a coach guide a coachee toward self-discovery rather than providing direct answers?

    Answer: Socratic questioning

    Socratic questioning uses thoughtful, probing questions to help the coachee reflect, analyze situations, and arrive at their own insights and solutions.