Workplace Safety & Compliance Flashcards
6 cards from real CHT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Workplace Safety & Compliance flashcards as text
A hospitality trainer is covering sexual harassment prevention training. Under US law, what must this training include?
Answer: Examples of prohibited conduct, reporting procedures, anti-retaliation protections, and management responsibilities
Comprehensive harassment prevention training must cover types of prohibited conduct, how to report, protections from retaliation, and supervisory obligations.
What is the MOST important reason for documenting safety training completion for all hospitality employees?
Answer: To demonstrate regulatory compliance and protect the organization in the event of an incident or inspection
Documented training records provide legal evidence of compliance with OSHA and other regulations and are critical in liability investigations following workplace incidents.
In hotel security training, what is the recommended protocol when a staff member receives a bomb threat by phone?
Answer: Keep the caller talking, note all details, and alert management per the property's emergency plan
The recommended protocol is to keep the caller talking to gather as much information as possible, document all details, and follow the property's established emergency response plan.
What does 'right-to-know' legislation require of hospitality employers?
Answer: The obligation to inform employees about hazardous chemicals they may be exposed to in the workplace
Right-to-know laws, part of OSHA's Hazard Communication Standard, require employers to inform employees about chemical hazards in their work environment.
When training staff on ergonomics in hospitality, what injury is MOST commonly associated with housekeeping tasks?
Answer: Musculoskeletal injuries from repetitive motions, awkward postures, and heavy lifting
Housekeeping staff are at high risk for musculoskeletal injuries due to repetitive tasks like making beds, vacuuming, and lifting heavy items.
A CHT trainer is developing a workplace violence prevention training module for a hotel. What should be included as a KEY component?
Answer: Recognition of warning signs, de-escalation techniques, and reporting procedures
Effective workplace violence prevention training teaches staff to recognize warning signs early, apply de-escalation techniques, and report concerns through established channels.