Performance Evaluation & Feedback Flashcards
6 cards from real CHT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Performance Evaluation & Feedback flashcards as text
What is the PRIMARY purpose of a performance evaluation in hospitality training?
Answer: To measure progress against established standards and guide development
Performance evaluations measure employee progress against defined standards and identify areas for growth and development.
Which feedback method involves giving positive feedback, then constructive criticism, then positive feedback again?
Answer: The sandwich method
The sandwich method frames constructive criticism between two positive statements to make feedback more receptive.
In the CHT framework, feedback should be given how soon after observing a performance issue?
Answer: As soon as possible while details are fresh
Timely feedback is most effective because both the trainer and employee can clearly recall the specific behavior being addressed.
What does SMART stand for in the context of performance goals?
Answer: Specific, Measurable, Achievable, Relevant, Time-bound
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, providing a clear framework for performance targets.
A hospitality trainer notices an employee consistently struggles with upselling. What should the trainer do FIRST?
Answer: Identify the root cause by observing and discussing with the employee
Identifying the root cause—whether it is a knowledge, skill, or motivational gap—guides the appropriate corrective training approach.
Which type of evaluation focuses on employee behaviors and skills observed on the job rather than personality traits?
Answer: Behavioral evaluation
Behavioral evaluations focus on observable, job-related actions and are more objective and legally defensible than trait-based assessments.