Business Operations & Professionalism Flashcards
6 cards from real CHT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Operations & Professionalism flashcards as text
A horticulture technician's estimate should include all of the following EXCEPT:
Answer: Competitor's pricing
A professional estimate is built on your own costs (labor, materials, overhead) and desired profit margin — competitor pricing is a market reference, not a line item in your estimate.
Which document legally authorizes a horticulture business to apply pesticides commercially in the US?
Answer: State pesticide applicator license/certification
Each US state requires commercial pesticide applicators to hold a state-issued pesticide applicator license in the appropriate category before applying pesticides for hire.
When a customer complains about the quality of service, the best first step is to:
Answer: Listen carefully, acknowledge their concern, and assess the situation before responding
Effective complaint resolution starts with active listening and acknowledgment, which de-escalates tension and gives you the information needed to offer an appropriate remedy.
General liability insurance for a landscape/horticulture business primarily covers:
Answer: Property damage or bodily injury caused to third parties during work
General liability insurance protects the business against claims of property damage or bodily injury to clients, bystanders, or their property during operations.
Which employment classification describes a worker who sets their own hours, uses their own tools, and controls how work is performed?
Answer: Independent contractor
An independent contractor controls the means and manner of their work, uses their own tools, and is not subject to the same employer direction as employees.
A Material Safety Data Sheet (SDS/MSDS) provides information primarily about:
Answer: Chemical hazards, safe handling, and emergency response for a product
The Safety Data Sheet (SDS, formerly MSDS) contains hazard identification, exposure limits, PPE requirements, first aid, and spill response procedures for chemical products.