Business Operations & Professionalism Flashcards

Which document is used to formally transfer property care responsibilities to a landscape contractor?

Answer: Scope of work / service contract

A scope of work or service contract outlines all agreed-upon services, schedule, exclusions, pricing, and responsibilities, forming the legal basis of the business relationship.

Workers' Compensation insurance is required for employees in most US states to cover:

Answer: Medical expenses and lost wages for employees injured on the job

Workers' Compensation provides medical benefits and wage replacement for employees who suffer work-related injuries or illnesses, and is mandatory in nearly all US states.

Route density in a lawn maintenance business refers to:

Answer: How closely clustered service stops are geographically to reduce drive time

Route density measures how geographically compact a service route is; dense routes reduce fuel costs, travel time, and labor hours spent driving between stops.

Which federal agency regulates pesticide registration and labeling in the United States?

Answer: EPA (Environmental Protection Agency)

The US EPA's Office of Pesticide Programs registers all pesticides sold in the US and approves all label language, making the label a federally enforceable document.

Upselling in a horticulture service business means:

Answer: Recommending additional relevant services that add value for the client

Ethical upselling involves identifying and recommending additional services (e.g., aeration after mowing) that genuinely benefit the client and increase revenue for the business.

A landscape technician notices an irrigation leak on a client's property not included in the current service contract. The best action is to:

Answer: Document it with a photo and notify the client promptly

Documenting and promptly notifying the client of observed issues protects both the client's property and the technician's professional standing and liability.