CHT Communication & Interprofessional Teamwork Flashcards

A transporter witnesses a coworker being verbally abusive toward a patient. The BEST immediate action is to:

Answer: Calmly intervene and report the incident to a supervisor

Intervening calmly and reporting abuse protects the patient and upholds the facility's standards of respectful care.

Which behavior BEST demonstrates effective teamwork during a high-volume transport period?

Answer: Assisting colleagues with difficult transports when your own workload allows

Offering assistance when capacity allows improves overall patient flow and exemplifies collaborative healthcare team behavior.

A transporter receives conflicting instructions from two different nurses regarding a patient's destination. What should be done?

Answer: Ask both nurses to clarify and wait for a confirmed, unified instruction

Seeking clarification before acting prevents transporting a patient to the wrong location and ensures accountability for the instruction given.

Which of the following BEST supports a culture of safety in transport services?

Answer: Encouraging staff to report near-misses and errors without fear of punishment

Psychological safety and open reporting allow organizations to identify trends and prevent future errors before they cause harm.

When a clinical team member asks a transporter to perform a task outside their scope (such as administering oxygen), the transporter should:

Answer: Politely decline and request that a qualified clinician handle it

Performing tasks beyond the transporter's scope of practice is unsafe and violates facility policy, even if requested by a clinician.

What is the PRIMARY purpose of a pre-transport patient identification check?

Answer: To confirm the correct patient is being transported to the correct destination

Verifying patient identity before transport prevents wrong-patient errors, which are a leading cause of preventable harm in healthcare.