CHSA Healthcare Human Resources & Workforce Development 3

Question 1

Which federal law requires covered healthcare employers to provide reasonable accommodations to qualified employees with disabilities, unless doing so would cause undue hardship?

Accepted Answer

The Americans with Disabilities Act (ADA) of 1990

Answer

The ADA of 1990 prohibits discrimination against qualified individuals with disabilities and requires employers with 15 or more employees to provide reasonable accommodations that enable disabled employees to perform the essential functions of their job, absent undue hardship.

Question 2

In healthcare organizational management, what does 'span of control' refer to?

Accepted Answer

The number of subordinates directly supervised by one manager

Answer

Span of control refers to the number of direct reports (subordinates) that a single manager effectively supervises; a wide span means many direct reports, while a narrow span means fewer, allowing for closer supervision.

Question 3

What is collective bargaining in the context of healthcare labor relations?

Accepted Answer

A negotiation process between employer representatives and a union to establish wages, hours, and working conditions in a labor contract

Answer

Collective bargaining is the process by which a union (representing employees) and employer management negotiate in good faith to reach a binding labor agreement (collective bargaining agreement) covering wages, benefits, hours, and working conditions.

Question 4

Which federal agency is primarily responsible for enforcing workplace safety regulations, including those protecting healthcare workers from occupational hazards?

Accepted Answer

The Occupational Safety and Health Administration (OSHA)

Answer

OSHA, within the U.S. Department of Labor, is the federal agency responsible for setting and enforcing workplace health and safety standards and conducting workplace inspections to protect employees, including healthcare workers, from occupational hazards.

Question 5

What is the primary function of the National Labor Relations Board (NLRB) in the context of healthcare workforce management?

Accepted Answer

Protecting employees' rights to organize and engage in collective bargaining, and preventing unfair labor practices

Answer

The NLRB is a federal agency that enforces the National Labor Relations Act (NLRA), protecting workers' rights to form and join unions, engage in collective bargaining, and take collective action, while also investigating and remedying unfair labor practices by employers or unions.

CHSA - Certified Health Service Administrator Practice Test

CHSA - Certified Health Service Administrator Practice Test

CHSA Healthcare Human Resources & Workforce Development 3