CHS Client Consultation Skills 3

Question 1

During a consultation, a client mentions they are currently taking blood thinners. Why is this information relevant to the stylist?

Accepted Answer

It may increase scalp sensitivity and bleeding risk during services

Answer

Blood thinners increase sensitivity and bleeding risk, which matters for scalp treatments or services involving the scalp.

Question 2

What does the term 'active listening' mean in a client consultation?

Accepted Answer

Fully concentrating, understanding, and responding to what the client says

Answer

Active listening involves full engagement with the client's communication to accurately understand their needs.

Question 3

A client complains midway through a color service that the foils feel very hot and burning. What should you do?

Accepted Answer

Immediately remove the foils and rinse the hair

Answer

A burning sensation indicates a scalp reaction and continuing the service risks chemical burns.

Question 4

Which of the following is an example of an open-ended consultation question?

Accepted Answer

Tell me about the look you're trying to achieve.

Answer

Open-ended questions invite clients to describe in detail rather than respond with yes or no, yielding richer information.

Question 5

A new client wants a dramatic color change from dark brown to platinum blonde in one visit. What is the most responsible response?

Accepted Answer

Explain that the process may require multiple sessions to maintain hair integrity

Answer

Attempting to lift dark hair to platinum in one session often causes severe damage; a multi-session plan protects hair health.

(CHS) Certified Hair Stylist Practice Test