Training & Development Flashcards
7 cards from real CHS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training & Development flashcards as text
What is the primary purpose of a job task analysis (JTA) in hospitality training?
Answer: To identify the specific tasks and skills required for a position
A job task analysis identifies the specific tasks, duties, and skills required for a position, forming the foundation for an effective training program.
Which learning style best describes employees who prefer hands-on practice when acquiring new skills?
Answer: Kinesthetic learners
Kinesthetic learners prefer experiential, hands-on learning where they physically practice skills rather than reading instructions or listening to lectures.
In hospitality training, what does the abbreviation 'OJT' stand for?
Answer: On-the-Job Training
OJT stands for On-the-Job Training, in which employees learn skills while performing actual job duties under the supervision of an experienced trainer.
Which of the following is the BEST reason for using a training checklist with new hospitality employees?
Answer: To ensure consistent training standards for all new hires
Training checklists ensure all new employees receive standardized training that covers every required task and procedure, eliminating gaps caused by trainer variability.
A hospitality supervisor is designing a new training program. Which step should come FIRST?
Answer: Identifying training needs and performance gaps
Identifying training needs is the essential first step because it determines what skill and knowledge gaps must be addressed before any materials or schedules are created.
What is the primary purpose of a 'buddy system' during new employee orientation in a hotel?
Answer: To pair new employees with experienced mentors for on-the-job guidance
The buddy system pairs new hires with experienced employees who provide practical guidance, answer questions, and help new staff integrate into the team and workplace culture.
Which of Kirkpatrick's four levels of training evaluation measures whether trainees actually acquired new knowledge or skills?
Answer: Learning
The 'Learning' level of Kirkpatrick's model specifically measures whether participants acquired the knowledge, skills, or attitudes that the training intended to deliver.