Client Consultation Skills Flashcards
7 cards from real CHS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Consultation Skills flashcards as text
What is the most effective way to confirm you have correctly understood a client's service request?
Answer: Summarize the planned service back to the client before beginning
Summarizing the service plan back to the client catches any misunderstandings before work begins.
A client with naturally curly hair wants the exact look of a straight-haired model in a photo. What should you address during consultation?
Answer: Explain that hair texture will create a different result and discuss realistic outcomes
Setting realistic expectations based on the client's natural texture prevents disappointment and builds trust.
Which factor should a stylist assess when recommending a haircut for a client's face shape?
Answer: The balance and proportion created between the hairstyle and facial features
Hairstyle recommendations should create flattering balance and proportion relative to the client's facial structure.
A client who is 8 months pregnant comes in for a chemical relaxer. What is the most appropriate action?
Answer: Ask the client to consult with her physician before proceeding with chemical services
Chemical services during pregnancy carry potential risks and the client's physician is the appropriate authority to advise.
When a client arrives unhappy about the result of their last visit at your salon, what should be your first step?
Answer: Listen to the client's concerns without interrupting before proposing a solution
Listening first allows the client to feel heard and gives you complete information before addressing the problem.
What should a stylist do if a client refuses to complete a patch test before a color service?
Answer: Decline to perform the service and explain the health risk
Patch tests detect allergic reactions, and performing color without one on a client who refuses puts their health at risk.
How does a thorough scalp analysis during consultation benefit the client?
Answer: It identifies scalp conditions that may contraindicate certain services or require special care
Identifying scalp conditions before a service protects the client from potential adverse reactions.