Client Consultation Skills Flashcards
7 cards from real CHS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Consultation Skills flashcards as text
During a consultation, a client mentions they are currently taking blood thinners. Why is this information relevant to the stylist?
Answer: It may increase scalp sensitivity and bleeding risk during services
Blood thinners increase sensitivity and bleeding risk, which matters for scalp treatments or services involving the scalp.
What does the term 'active listening' mean in a client consultation?
Answer: Fully concentrating, understanding, and responding to what the client says
Active listening involves full engagement with the client's communication to accurately understand their needs.
A client complains midway through a color service that the foils feel very hot and burning. What should you do?
Answer: Immediately remove the foils and rinse the hair
A burning sensation indicates a scalp reaction and continuing the service risks chemical burns.
Which of the following is an example of an open-ended consultation question?
Answer: Tell me about the look you're trying to achieve.
Open-ended questions invite clients to describe in detail rather than respond with yes or no, yielding richer information.
A new client wants a dramatic color change from dark brown to platinum blonde in one visit. What is the most responsible response?
Answer: Explain that the process may require multiple sessions to maintain hair integrity
Attempting to lift dark hair to platinum in one session often causes severe damage; a multi-session plan protects hair health.
Why should a stylist avoid using technical jargon when consulting with a new client?
Answer: Clients may not understand the terminology, leading to miscommunication
Using plain language ensures the client fully understands the proposed service and can provide informed consent.
A client's inspiration photo shows a style that would require cutting off 10 inches, but the client says they only want to 'trim the ends.' How should you handle this discrepancy?
Answer: Clarify with the client which goal takes priority — length preservation or achieving the photo's style
Clarifying conflicting goals before starting prevents surprises and ensures the client is satisfied with the outcome.