Client Consultation Skills Flashcards
7 cards from real CHS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Consultation Skills flashcards as text
A client arrives with a printed photo of a style but has fine, straight hair while the model in the photo has thick, wavy hair. What is the best approach?
Answer: Explain how hair texture will affect the result and suggest modifications
Managing client expectations by explaining how texture differences affect the outcome and offering modified solutions prevents dissatisfaction.
During a consultation, you notice a client's scalp has red, flaky patches. What should you do?
Answer: Refer the client to a dermatologist before performing chemical services
Chemical services on an irritated or compromised scalp can cause serious harm, so a medical referral is the appropriate step.
A client requests a color service but cannot remember what products were used at another salon six months ago. What is the safest course of action?
Answer: Perform a strand test before applying color to the full head
A strand test reveals how the hair will react to the new color when prior chemical history is unknown.
Which question best helps determine a client's lifestyle suitability for a particular hairstyle?
Answer: How much time do you spend styling your hair each day?
Daily styling time reveals whether a client can maintain a style that requires significant upkeep.
A client in their 60s requests an extremely trendy cut they saw on a teenager on social media. What is the most professional response?
Answer: Discuss how the style can be adapted to complement the client's features and lifestyle
Adapting trending styles to suit a client's individual features and lifestyle shows professionalism and ensures client satisfaction.
What is the primary purpose of documenting consultation notes in a client record card?
Answer: To provide consistent service and reference for future appointments
Client record cards ensure that stylists can replicate successful results and avoid repeating mistakes across visits.
A client asks for a haircut that you believe will not suit their face shape. What should you do?
Answer: Share your professional opinion and explain why, then respect the client's final decision
Sharing professional insight respects the client's autonomy while fulfilling your duty to provide expert guidance.