Change Management Flashcards
7 cards from real CHRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management flashcards as text
According to Kotter's 8-Step Change Model, what is the FIRST step an HR professional should take when leading organizational change?
Answer: Create a sense of urgency
Kotter's model begins with creating a sense of urgency to motivate stakeholders and overcome complacency before any other steps.
Which change management model uses the three stages of 'Unfreeze, Change, Refreeze' to describe organizational transformation?
Answer: Lewin's Change Model
Kurt Lewin's Change Model describes change in three stages: unfreezing existing behaviors, implementing change, and refreezing new behaviors as the norm.
In the ADKAR change management model, what does the letter 'D' represent?
Answer: Desire
In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'D' stands for Desire — the motivation and choice to support and participate in the change.
What is a 'change champion' in the context of organizational change management?
Answer: An employee who actively advocates for and supports the change
Change champions are employees at various levels who enthusiastically support and advocate for the change, helping to influence their peers and build momentum.
Which of the following is the MOST common reason organizational change initiatives fail?
Answer: Insufficient employee involvement and communication
Research consistently shows that inadequate communication and failure to involve employees are the leading causes of change initiative failures, as they create resistance and disengagement.
During organizational change, what is the primary purpose of conducting a stakeholder analysis?
Answer: To assess the level of influence and interest of those affected by the change
Stakeholder analysis helps identify who will be affected by the change, their level of influence, and their likely reactions, enabling targeted communication and engagement strategies.
What is 'change saturation' in an organizational context?
Answer: When an organization is implementing too many changes simultaneously, overwhelming employees
Change saturation occurs when employees are overwhelmed by multiple concurrent changes, leading to burnout, resistance, and reduced effectiveness of all change initiatives.