CHPNA Patient and Family Communication 2

Question 1

What is the nursing assistant's role in family education about the dying process?

Accepted Answer

Reinforce information already given by the nurse, answer simple questions, and refer complex questions to the nurse

Answer

Provide detailed clinical lectures to the family

Answer

Tell the family everything they need to know independently

Answer

Avoid discussing the dying process with the family

Question 2

When a patient expresses anger, the best response from the nursing assistant is to:

Accepted Answer

Listen without judgment and acknowledge the patient's feelings

Answer

Respond with equal firmness

Answer

Leave the room immediately

Answer

Tell the patient to calm down

Question 3

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining appropriate eye contact and a calm expression

Answer

Asking an open-ended question

Answer

Using medical terminology

Answer

Writing a care plan

Question 4

Which type of question encourages a patient to share more about their feelings?

Accepted Answer

Open-ended questions

Answer

Closed-ended questions (yes/no)

Answer

Leading questions

Answer

Rhetorical questions

Question 5

When should the nursing assistant use touch as a communication tool in hospice care?

Accepted Answer

When appropriate and with the patient's consent, to convey comfort and empathy

Answer

Never, as it is unprofessional

Answer

Only when discussing medications

Answer

Only when the patient is unconscious

Question 6

If a patient says, 'I feel like a burden to my family,' the most therapeutic response is:

Accepted Answer

'Tell me more about how you're feeling.'

Answer

'Don't worry, your family is fine.'

Answer

'That is not true.'

Answer

'I'll ask your family if they agree.'