CHP Operations Management & Efficiency 2 — Questions and Answers
Question 1: A hotel's RevPAR dropped 12% this quarter despite stable occupancy. What is the most likely cause?
- Increased operational costs
- Declining Average Daily Rate (ADR) (Correct answer)
- Higher staff turnover
- Reduced food & beverage revenue
Correct answer: Declining Average Daily Rate (ADR)
RevPAR = Occupancy × ADR, so stable occupancy with falling RevPAR points directly to a declining ADR.
Question 2: Which scheduling approach best balances labor costs with service quality during unpredictable demand periods?
- Fixed shift scheduling
- Demand-based flex scheduling (Correct answer)
- Voluntary overtime only
- Outsourcing all variable-demand roles
Correct answer: Demand-based flex scheduling
Demand-based flex scheduling adjusts staffing levels to forecasted business volume, reducing idle labor while maintaining coverage.
Question 3: A property implements a 'first-in, first-out' (FIFO) system in its kitchen. What primary goal does this achieve?
- Reducing prep time
- Minimizing food waste and spoilage (Correct answer)
- Standardizing portion sizes
- Increasing menu variety
Correct answer: Minimizing food waste and spoilage
FIFO ensures older inventory is used before newer stock, directly reducing spoilage and food waste costs.
Question 4: What does a 'par level' refer to in hospitality supply management?
- The maximum allowable inventory on hand
- The minimum stock level that triggers a reorder (Correct answer)
- The standard price paid per unit
- The average daily consumption rate
Correct answer: The minimum stock level that triggers a reorder
Par level is the minimum quantity of a supply item that must be on hand to meet operational needs before reordering is required.
Question 5: Which metric best measures front desk operational efficiency in terms of the check-in process?
- Occupancy percentage
- Average check-in time per guest (Correct answer)
- Number of upsells per shift
- Daily room revenue
Correct answer: Average check-in time per guest
Average check-in time per guest directly measures the speed and efficiency of front desk operations.
Question 6: A general manager notices housekeeping labor costs are consistently above budget. Which analysis should be performed first?
- Review guest satisfaction scores for cleanliness
- Compare actual minutes-per-room to the productivity standard (Correct answer)
- Survey housekeeping staff about workload
- Audit the cleaning supply procurement process
Correct answer: Compare actual minutes-per-room to the productivity standard
Comparing actual versus standard minutes-per-room isolates whether the cost variance stems from productivity, overstaffing, or scope changes.
Question 7: In hotel operations, what is the primary purpose of a 'daily flash report'?
- To document guest complaints from the prior day
- To provide a snapshot of key financial and operational metrics for rapid decision-making (Correct answer)
- To communicate shift handover notes between departments
- To summarize employee attendance records
Correct answer: To provide a snapshot of key financial and operational metrics for rapid decision-making
A daily flash report gives management a quick overview of occupancy, revenue, and other KPIs to make timely operational adjustments.
CHP Operations Management & Efficiency 2
A hotel's RevPAR dropped 12% this quarter despite stable occupancy.
What is the most likely cause?