CHP Leadership and Human Resources 2

Question 1

A hotel manager notices two departments consistently missing service targets. Which leadership approach is MOST effective for diagnosing root causes?

Accepted Answer

Conducting a structured root cause analysis with frontline staff input

Answer

Immediately replacing department supervisors

Answer

Increasing monitoring and surveillance of employees

Answer

Mandating overtime until targets are met

Question 2

Under the Fair Labor Standards Act (FLSA), which hospitality workers are typically classified as non-exempt?

Accepted Answer

Banquet servers paid hourly

Answer

General managers earning a fixed salary above the threshold

Answer

HR directors with hiring authority

Answer

Executive chefs with full managerial discretion

Question 3

A new front desk supervisor wants to build team cohesion quickly. According to team development theory, which stage should they expect FIRST?

Accepted Answer

Forming

Answer

Performing

Answer

Norming

Answer

Storming

Question 4

Which HR metric BEST measures the effectiveness of a hotel's employee retention strategy?

Accepted Answer

Turnover rate by department

Answer

Average daily rate (ADR)

Answer

Occupancy percentage

Answer

Revenue per available room (RevPAR)

Question 5

A food and beverage director uses data on guest feedback scores to reward top-performing servers. This approach exemplifies which leadership theory?

Accepted Answer

Transactional leadership

Answer

Servant leadership

Answer

Laissez-faire leadership

Answer

Authentic leadership

Question 6

When creating a succession plan for a resort's management team, which step should occur FIRST?

Accepted Answer

Identifying critical positions and potential internal candidates

Answer

Posting external job listings for leadership roles

Answer

Offering retention bonuses to all current managers

Answer

Restructuring the organizational chart

Question 7

An HR manager at a large hotel discovers that a protected-class employee was passed over for promotion without documented justification. The primary legal risk is:

Accepted Answer

A disparate treatment discrimination claim

Answer

A wage theft claim

Answer

A workers' compensation lawsuit

Answer

A breach of contract suit