CHP Law and Ethics 2

Question 1

Under the Americans with Disabilities Act (ADA), which of the following is a hotel required to provide?

Accepted Answer

Accessible guest rooms with roll-in showers upon request

Answer

A dedicated concierge for guests with disabilities

Answer

Free room upgrades for guests with mobility impairments

Answer

Sign language interpreters for all guest interactions

Question 2

A guest claims to be a victim of human trafficking at your hotel. What is the most appropriate immediate action?

Accepted Answer

Contact law enforcement and follow your hotel's anti-trafficking protocol

Answer

Confront the suspected trafficker directly

Answer

Offer the guest a complimentary room upgrade

Answer

Notify hotel management and wait for their instructions before acting

Question 3

Which doctrine holds that an employer may be legally responsible for the negligent acts of an employee committed within the scope of employment?

Accepted Answer

Respondeat superior

Answer

Contributory negligence

Answer

Assumption of risk

Answer

Comparative fault

Question 4

A hotel's liquor license prohibits serving alcohol after 2:00 AM. A bartender serves a guest at 2:15 AM and the guest later causes a traffic accident. The hotel may face liability under which type of law?

Accepted Answer

Dram shop liability laws

Answer

Innkeeper lien statutes

Answer

Safe harbor provisions

Answer

Occupational safety regulations

Question 5

Which federal law prohibits hotels from discriminating in hiring based on national origin, religion, sex, or race?

Accepted Answer

Title VII of the Civil Rights Act of 1964

Answer

The Fair Labor Standards Act

Answer

The Hotel and Motel Fire Safety Act

Answer

The Hospitality Industry Anti-Discrimination Act

Question 6

A front desk agent discovers a guest has been using a stolen credit card. What is the correct ethical and legal course of action?

Accepted Answer

Discreetly notify a manager and follow hotel fraud protocol without confronting the guest alone

Answer

Publicly announce the fraud in the lobby to warn other guests

Answer

Charge the card and resolve the issue with the bank afterward

Answer

Refuse service but take no further action to avoid liability

Question 7

An employee reports a food safety violation to a government agency after management refuses to fix it. This employee is most protected by which legal concept?

Accepted Answer

Whistleblower protection statutes

Answer

Employment at-will doctrine

Answer

Vicarious liability

Answer

Promissory estoppel