Operations Management & Efficiency Flashcards
7 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Operations Management & Efficiency flashcards as text
A hotel's linen replacement cost has increased 25% year-over-year. Which operational practice most directly addresses this?
Answer: Implementing a guest opt-out linen reuse program and improving laundry handling procedures
Reuse programs reduce laundering cycles and wear, while proper handling procedures prevent premature damage that drives replacement costs.
In the context of hotel operations, what does 'GOP flow-through' measure?
Answer: The proportion of each additional revenue dollar that reaches gross operating profit
GOP flow-through shows how effectively management converts incremental revenue into profit, after accounting for variable costs.
Which of the following is the best example of a 'standard operating procedure' (SOP) benefit in housekeeping?
Answer: Ensuring consistent room quality and predictable time-per-room productivity
SOPs standardize the sequence and method of room cleaning, delivering consistent quality outcomes and reliable productivity benchmarks.
A food service manager calculates a 38% food cost percentage. If the industry benchmark is 30%, what is the most appropriate first step?
Answer: Conduct a food cost audit covering purchasing, receiving, storage, and portioning
A cost audit across the full supply chain identifies the specific stage(s) where waste or overspending is occurring before solutions are applied.
What is the purpose of a 'critical path' in hotel project management, such as a renovation?
Answer: To map the sequence of tasks that determines the minimum project completion time
The critical path identifies the longest dependent task sequence, making it the schedule constraint — any delay on it extends the whole project.
A hotel implements energy management software that auto-adjusts HVAC when rooms are vacant. This is an example of which operational strategy?
Answer: Technology-driven cost reduction through smart building systems
Occupancy-triggered HVAC control is a smart building technology that reduces energy consumption during vacant periods without impacting guest comfort.
Which approach to purchasing typically yields the greatest cost savings for a large hotel group?
Answer: Centralized or group purchasing agreements leveraging combined volume
Group purchasing aggregates demand across properties to negotiate volume discounts that individual properties could not achieve independently.