Practice Test Geeks(CHP) Certified Hospitality Professional Practice Test
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Leadership and Human Resources Flashcards

7 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership and Human Resources flashcards as text

  1. A resort GM wants to shift from a directive culture to an empowering one. Which action BEST initiates this change?

    Answer: Delegating decision-making authority to frontline supervisors with support

    Cultural change becomes real when authority is genuinely delegated and supervisors are supported in using it.

  2. Under the Americans with Disabilities Act (ADA), a hotel must provide reasonable accommodation UNLESS it causes:

    Answer: Undue hardship to the business

    The ADA requires reasonable accommodation unless the employer can demonstrate it would create undue hardship.

  3. Which conflict resolution style is MOST appropriate when a supervisor needs a quick decision during a high-pressure banquet service breakdown?

    Answer: Competing (directing)

    In urgent operational crises, a directing style—where one person decides quickly—minimizes service damage.

  4. A hospitality company conducts 360-degree feedback reviews. What distinguishes this from traditional top-down appraisals?

    Answer: Feedback is collected from peers, subordinates, supervisors, and self-assessment

    360-degree feedback gathers input from multiple raters at all levels for a comprehensive performance picture.

  5. An executive housekeeper notices that newly hired room attendants take twice as long to clean rooms as experienced staff. The MOST appropriate corrective action is:

    Answer: Implementing a structured on-the-job coaching program

    Structured coaching addresses the skill gap directly and builds competency in a measurable, supportive way.

  6. Which element of the SMART goal framework is MOST often missing in hospitality performance objectives?

    Answer: Time-bound

    Hospitality goals frequently lack clear deadlines, making it difficult to evaluate whether targets were achieved on schedule.

  7. A hotel's housekeeping manager models punctuality, attention to detail, and respectful communication daily. This management behavior BEST illustrates:

    Answer: Leading by example (role modeling)

    Consistently demonstrating desired behaviors for staff to observe and replicate is the definition of leading by example.