Practice Test Geeks(CHP) Certified Hospitality Professional Practice Test
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Law and Ethics Flashcards

7 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Law and Ethics flashcards as text

  1. A hotel manager becomes aware that a supervisor is creating a hostile work environment by making racial jokes. The manager takes no action. The hotel is most likely guilty of:

    Answer: Negligent retention and facilitating a hostile work environment

    Employers who know about harassment and fail to take corrective action can be held liable for negligent retention and maintaining a hostile work environment.

  2. The ethical principle of 'utilitarianism' in hospitality management decision-making focuses on:

    Answer: Choosing the action that produces the greatest good for the greatest number of people

    Utilitarianism is a consequentialist ethical theory that evaluates actions based on maximizing overall well-being or happiness.

  3. A guest requests a room with a specific view, and the reservation agent confirms it in writing. Upon arrival, no such room is available. The hotel may have breached which type of contract?

    Answer: An express contract created by the written confirmation

    A written confirmation of a specific accommodation creates an express contract, and failure to deliver constitutes a breach.

  4. Which federal agency is primarily responsible for enforcing workplace safety regulations in U.S. hotels?

    Answer: Occupational Safety and Health Administration (OSHA)

    OSHA sets and enforces safety standards to ensure safe and healthful working conditions in hospitality and other industries.

  5. A hotel's ethics code requires employees to disclose conflicts of interest. A purchasing manager fails to disclose that their spouse owns a supplier company they awarded a contract to. This violates which ethical principle?

    Answer: Transparency and avoidance of conflicts of interest

    Failing to disclose a personal financial relationship with a vendor while making procurement decisions constitutes a conflict of interest violation.

  6. A hotel terminates an employee for filing a workers' compensation claim after a workplace injury. This action is best described as:

    Answer: Retaliatory discharge, which is illegal in all U.S. states

    Firing an employee for exercising their legal right to file a workers' compensation claim constitutes illegal retaliatory discharge.

  7. Under the ECOA (Equal Credit Opportunity Act), a hotel that offers financing for events may not deny credit based on:

    Answer: Race, color, religion, national origin, sex, marital status, or age

    The ECOA prohibits credit discrimination based on protected characteristics including race, sex, religion, national origin, marital status, and age.