Practice Test Geeks(CHP) Certified Hospitality Professional Practice Test
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Hospitality Management & Operations Flashcards

7 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Hospitality Management & Operations flashcards as text

  1. Which channel typically generates the HIGHEST net revenue for a hotel when a room is booked?

    Answer: Hotel's own direct website or call center

    Direct bookings avoid OTA commissions (typically 15–25%), generating the highest net revenue per reservation for the hotel.

  2. A restaurant's seat turnover rate is 2.8 during dinner service. If the dining room has 80 seats and average check is $42, what is the estimated dinner revenue?

    Answer: $9,408

    Revenue = 80 seats × 2.8 turns × $42 average check = $9,408.

  3. What is the primary role of a hotel's Revenue Management System (RMS)?

    Answer: Automating rate and inventory decisions to maximize total revenue

    An RMS analyzes demand forecasts and competitive data to automatically adjust room rates and availability to optimize revenue.

  4. Under HACCP food safety standards, what is a 'critical control point'?

    Answer: A step in food production where control can be applied to prevent a food safety hazard

    A critical control point (CCP) is a processing step where a hazard can be prevented, eliminated, or reduced to an acceptable level.

  5. A hotel GM is implementing a yield management strategy. During a major citywide convention, which action would BEST maximize revenue?

    Answer: Close out discounted rate tiers and hold inventory at higher rates

    During high-demand periods, closing discounted rate tiers ensures rooms are sold at maximum achievable rates rather than underpriced inventory.

  6. Which metric BEST measures the productivity of a hotel's housekeeping department?

    Answer: Number of rooms cleaned per housekeeping labor hour

    Rooms cleaned per labor hour directly measures housekeeping efficiency and helps managers staff and schedule cost-effectively.

  7. A hotel's accounts receivable aging report shows a large balance in the '90+ days' column from a corporate client. What is the recommended action?

    Answer: Send a collection notice and place the account on credit hold

    A 90+ day receivable signals a collection problem; placing the account on credit hold while pursuing collection protects the hotel from further exposure.