CHL Workflow and Process Design 5

Question 1

A healthcare organization wants to sustain process improvements after a Lean project concludes. Which tool is MOST effective for ensuring the new standard is maintained?

Accepted Answer

Standard work documentation and visual management

Answer

Gantt chart

Answer

Affinity diagram

Answer

Regression analysis

Question 2

A clinical team redesigns their medication reconciliation workflow and implements the change. Three months later, compliance has dropped back to old patterns. This phenomenon is known as:

Accepted Answer

Process entropy

Answer

Regression to the mean

Answer

Sustainability gap

Answer

Change fatigue

Question 3

In healthcare workflow design, 'load leveling' (Heijunka) aims to:

Accepted Answer

Distribute work evenly over time to prevent peaks and idle periods

Answer

Assign the highest workload to the most experienced staff

Answer

Prioritize urgent cases over routine ones at all times

Answer

Reduce the total number of staff needed in a department

Question 4

A process improvement team is conducting a Gemba walk. The PRIMARY purpose of a Gemba walk is to:

Accepted Answer

Observe the actual work environment and processes where they occur

Answer

Audit staff compliance with policies from the administrative office

Answer

Present improvement proposals to frontline staff for feedback

Answer

Conduct time-motion studies using remote video analysis

Question 5

Which of the following represents a 'pull' signal in a healthcare kanban system?

Accepted Answer

A visual card or bin that signals replenishment only when stock is consumed

Answer

A standing order to reorder supplies on the first of every month

Answer

A daily manager report listing all supply levels in the unit

Answer

A purchase order automatically generated by the EHR at set intervals

Question 6

A CHL is redesigning patient flow using the Theory of Constraints. After identifying the constraint (bottleneck), the next step is to:

Accepted Answer

Subordinate all other processes to support the constraint's throughput

Answer

Eliminate all non-bottleneck steps immediately

Answer

Add resources to every step in the process equally

Answer

Move the constraint to a different department

Question 7

A process design team is using affinity diagrams to organize staff feedback collected during a workflow redesign project. Affinity diagrams are BEST used for:

Accepted Answer

Grouping large volumes of qualitative ideas into meaningful themes

Answer

Quantifying the frequency of specific defect types

Answer

Displaying the sequence of steps in a proposed new process

Answer

Calculating the cost-benefit ratio of each improvement option