CHL Workflow and Process Design 2

Question 1

A hospital notices that patients frequently wait over 30 minutes at the pharmacy after discharge orders are placed. Which process redesign tool would BEST help visualize and eliminate the bottleneck?

Accepted Answer

Value stream mapping

Answer

Fishbone diagram

Answer

Control chart

Answer

Pareto chart

Question 2

When redesigning a clinical workflow, a healthcare leader discovers that nurses perform a task that could be done by a medical assistant. This represents which type of waste in Lean methodology?

Accepted Answer

Underutilization of talent

Answer

Defects

Answer

Overproduction

Answer

Transportation

Question 3

A process design team uses SIPOC analysis at the start of a project. What does the 'S' in SIPOC represent?

Accepted Answer

Suppliers

Answer

Standards

Answer

Stakeholders

Answer

Systems

Question 4

In a healthcare setting, a swim lane diagram is MOST useful for:

Accepted Answer

Showing which department or role performs each process step

Answer

Tracking patient vital signs over time

Answer

Identifying root causes of medication errors

Answer

Monitoring statistical process variation

Question 5

A CHL candidate is leading an ED throughput project and wants to reduce non-value-added steps. Which question should be asked first to categorize each process step?

Accepted Answer

Does this step transform the service in a way the patient values?

Answer

Who performs this step?

Answer

How long does this step take?

Answer

What is the cost of this step?

Question 6

A healthcare organization uses the Plan-Do-Study-Act (PDSA) cycle. In the 'Study' phase, the team should:

Accepted Answer

Analyze results and compare them to predictions

Answer

Implement the change organization-wide

Answer

Collect baseline data before the change

Answer

Identify the problem to solve

Question 7

Which workflow redesign principle involves moving decision-making authority to the point closest to where the work occurs?

Accepted Answer

Point-of-care empowerment

Answer

Standardization

Answer

Push scheduling

Answer

Vertical integration