CHL Healthcare Quality Management 3

Question 1

When conducting a PDSA cycle, what is the primary purpose of the 'Study' phase?

Accepted Answer

To analyze results and compare them to predictions made in the Plan phase

Answer

To train staff on the new process change

Answer

To standardize the change across the entire organization

Answer

To identify additional stakeholders for the project

Question 2

Which measure type reflects outcomes that a health plan achieves for its members, such as the percentage of diabetic patients with controlled HbA1c?

Accepted Answer

Outcome measure

Answer

Structure measure

Answer

Process measure

Answer

Balancing measure

Question 3

A hospital identifies that its surgical site infection (SSI) rate is an outlier compared to peer institutions. Which framework would guide a structured approach to close this performance gap?

Accepted Answer

Six Sigma DMAIC

Answer

The Donabedian model

Answer

The Model for Improvement (MFI)

Answer

Lean 5S methodology

Question 4

Which of the following is an example of a 'balancing measure' in a quality improvement project aimed at reducing door-to-balloon time?

Accepted Answer

The rate of inappropriate cath lab activations triggering unnecessary procedures

Answer

The percentage of STEMI patients achieving door-to-balloon time ≤90 minutes

Answer

The number of cath lab activations per month

Answer

Patient satisfaction scores for the emergency department

Question 5

Under a Just Culture model, how should a healthcare leader respond to a nurse who makes a human error (slip) while following proper protocols?

Accepted Answer

Provide coaching and system redesign to reduce error likelihood

Answer

Terminate employment to deter future errors

Answer

Issue a formal written warning in the personnel file

Answer

Report the nurse to the state licensing board

Question 6

Which of the following best characterizes a high-reliability organization (HRO) in healthcare?

Accepted Answer

An organization that is preoccupied with failure and maintains a chronic sense of unease despite success

Answer

An organization that has achieved zero defects through technology automation

Answer

An organization that relies on experienced clinicians to catch errors before they reach patients

Answer

An organization that completes all Joint Commission requirements on time

Question 7

A team uses affinity grouping after brainstorming ideas to reduce patient falls. What is the purpose of this technique?

Accepted Answer

To organize large amounts of qualitative data into natural groupings or themes

Answer

To rank ideas by cost of implementation

Answer

To assign responsibility for each idea to a team member

Answer

To calculate the frequency of each contributing cause