CHI Communication & Stakeholder Engagement 3 — Questions and Answers
Question 1: Which principle of health informatics communication ensures that all relevant parties receive timely, accurate project updates?
- Information hoarding
- Transparent information sharing (Correct answer)
- Need-to-know restriction
- Hierarchical filtering
Correct answer: Transparent information sharing
Transparent information sharing ensures stakeholders can make informed decisions and trust the project team.
Question 2: A CHI practitioner is facilitating a go-live readiness review meeting. Which SBAR component should be presented first?
- Background
- Recommendation
- Assessment
- Situation (Correct answer)
Correct answer: Situation
SBAR begins with Situation — a brief statement of the current issue or context — before providing supporting details.
Question 3: What is the PRIMARY purpose of a communication plan in a health IT implementation project?
- To document all vendor contracts
- To define who gets what information, when, and through which channel (Correct answer)
- To track bug reports from end-users
- To outline the technical architecture of the system
Correct answer: To define who gets what information, when, and through which channel
A communication plan ensures systematic, role-appropriate information delivery throughout the project lifecycle.
Question 4: Physician resistance to a new clinical decision support tool is identified. Which stakeholder engagement approach is MOST evidence-based?
- Ignore resistance and proceed with implementation
- Identify physician champions to advocate peer-to-peer (Correct answer)
- Report resistant physicians to administration
- Delay the project indefinitely pending consensus
Correct answer: Identify physician champions to advocate peer-to-peer
Peer-to-peer influence through respected physician champions is one of the most effective strategies for overcoming clinical resistance to health IT.
Question 5: In health informatics, a 'feedback loop' in stakeholder communication refers to:
- A circular data architecture for EHR systems
- A mechanism for stakeholders to respond to communications and influence project decisions (Correct answer)
- Automated error correction in clinical systems
- Recurring billing cycles for health IT vendors
Correct answer: A mechanism for stakeholders to respond to communications and influence project decisions
A communication feedback loop allows stakeholders to respond, ensuring their input is captured and incorporated into decisions.
Question 6: During a health IT project, a key physician champion unexpectedly resigns. What is the BEST immediate communication action?
- Pause the project until a replacement is found
- Notify all stakeholders transparently and begin identifying a new champion (Correct answer)
- Conceal the change to avoid stakeholder concern
- Reassign the champion's responsibilities to the IT team
Correct answer: Notify all stakeholders transparently and begin identifying a new champion
Proactive transparent communication about personnel changes maintains stakeholder trust and allows the team to mobilize a replacement quickly.
Question 7: Which document formally defines the roles, responsibilities, and authority levels of stakeholders in a health IT governance structure?
- Project charter
- RACI matrix (Correct answer)
- Gantt chart
- Risk register
Correct answer: RACI matrix
A RACI matrix (Responsible, Accountable, Consulted, Informed) explicitly maps decision rights and involvement for every stakeholder.
CHI Communication & Stakeholder Engagement 3
Which principle of health informatics communication ensures that all relevant parties receive timely, accurate project updates?