Meeting & Convention Planning Flashcards
7 cards from real CHI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Meeting & Convention Planning flashcards as text
What is the primary role of a 'housing bureau' in large convention planning?
Answer: Centrally managing hotel room block reservations for event attendees
A housing bureau acts as a central clearinghouse that manages room reservations across multiple hotels in a convention city on behalf of the event organizer.
Which risk management document outlines procedures for evacuating attendees, contacting emergency services, and communicating during a crisis?
Answer: Emergency Action Plan (EAP)
An Emergency Action Plan details roles, communication trees, evacuation routes, and protocols to protect attendees during fires, medical incidents, or security threats.
A 'post-con meeting' in convention management refers to:
Answer: A debrief session held with venue staff after the event concludes
The post-con (post-convention) meeting brings together the planner and key venue department heads to review what went well and what needs improvement.
Under the Americans with Disabilities Act (ADA), meeting planners are required to:
Answer: Ensure event facilities and programs are accessible to attendees with disabilities
ADA mandates that meeting planners select accessible venues and make reasonable accommodations so attendees with disabilities can fully participate.
What is a 'concurrent session' in a convention program?
Answer: A session held simultaneously with other sessions, giving attendees a choice of topics
Concurrent sessions are multiple educational tracks running at the same time so attendees select the topic most relevant to their interests or role.
Which evaluation tool is most commonly used to measure attendee satisfaction immediately after a session or event?
Answer: Net Promoter Score (NPS) survey
The Net Promoter Score asks how likely attendees are to recommend the event, providing a quick, standardized satisfaction benchmark.
What is 'shoulder date' pricing in hotel contracts?
Answer: Reduced room rates offered on nights just before or after the peak convention dates
Shoulder dates are the days immediately surrounding the peak block dates, and hotels often offer lower rates on those nights to encourage extended stays.