CHI Lodging Operations & Housekeeping Flashcards

What is the primary purpose of a property management system (PMS) in lodging operations?

Answer: To manage reservations, check-ins, and room assignments

A PMS centralizes reservation management, check-in/check-out processes, and room assignment functions to streamline lodging operations.

Which housekeeping metric measures the number of rooms cleaned per housekeeping labor hour?

Answer: Room attendant productivity ratio

The room attendant productivity ratio tracks how many rooms are cleaned per labor hour, helping managers schedule and evaluate housekeeping efficiency.

In US lodging operations, what does 'turndown service' refer to?

Answer: An evening service that prepares the guest room for sleep

Turndown service is an evening housekeeping task that includes folding back bed linens, dimming lights, and leaving amenities to prepare the room for the guest's sleep.

What is the standard par level concept as applied to linen inventory in housekeeping?

Answer: The number of linen sets needed to support full operations across all cleaning cycles

Par level in housekeeping refers to the number of linen sets required to cover all rooms in use, accounting for washing cycles and backup stock.

Which of the following best describes a 'stayover' room in housekeeping terminology?

Answer: A room occupied by a guest who is continuing their stay

A stayover room is occupied by a guest who is not checking out that day, requiring a refresh service rather than a full departure clean.

What is the role of a housekeeping floor supervisor in a lodging operation?

Answer: To inspect cleaned rooms and coordinate room attendants on assigned floors

A floor supervisor inspects rooms cleaned by attendants, addresses guest requests, and ensures quality standards are maintained on their assigned floors.