CHI Lodging Operations & Housekeeping Flashcards

What does the term 'block' mean in hotel room management?

Answer: Rooms reserved or held for a specific group, event, or VIP

Blocking rooms means setting them aside for a specific group, event, or VIP, preventing them from being assigned to walk-in guests.

How should a hospitality instructor best teach the concept of 'green' or sustainable housekeeping?

Answer: By demonstrating linen reuse programs, eco-friendly chemicals, and energy conservation practices

Sustainable housekeeping education focuses on practical programs like linen reuse, green-certified cleaning products, and energy/water conservation techniques.

What is the significance of 'occupancy percentage' as a lodging operations metric?

Answer: It indicates the percentage of available rooms that are sold on a given night

Occupancy percentage (rooms sold ÷ rooms available × 100) is a fundamental metric showing how effectively the property is filling its room inventory.

Which approach to scheduling room attendants best balances workload fairness in a hotel?

Answer: Rotating assignments and distributing a similar number of stayover and checkout rooms among attendants

Rotating assignments and balancing stayover versus checkout rooms ensures equitable workloads and prevents burnout among housekeeping staff.

What is a 'lost and found' log in housekeeping operations primarily used for?

Answer: Recording items left behind by guests, their storage location, and disposition actions

A lost and found log creates an accountable chain of custody for guest belongings, enabling retrieval, secure storage, and proper disposal of unclaimed items.

When instructing on lodging safety, which hazard is most commonly associated with housekeeping cart placement in corridors?

Answer: Creating fire egress obstructions or tripping hazards for guests

Improperly placed housekeeping carts can block fire exits and create trip hazards, making proper cart positioning a key safety and compliance topic.