CHI Hospitality Law & Ethics Flashcards
6 cards from real CHI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CHI Hospitality Law & Ethics flashcards as text
What is the significance of the Family and Medical Leave Act (FMLA) for hospitality managers and instructors?
Answer: It entitles eligible employees to unpaid, job-protected leave for qualifying family or medical reasons
FMLA gives eligible employees at covered employers up to 12 weeks of unpaid, job-protected leave per year for qualifying medical or family reasons, which hospitality managers must understand and comply with.
Which ethical framework best supports a hospitality instructor who must decide how to address a student's cultural bias in a customer service role-play?
Answer: Apply a fairness-based approach by addressing the bias constructively and connecting it to professional and legal standards
A fairness-based ethical approach addresses bias directly and professionally, linking it to anti-discrimination laws and the industry's service standards to guide learning.
What does 'negligent hiring' mean in US hospitality law?
Answer: An employer's failure to conduct reasonable background checks, resulting in hiring someone who causes foreseeable harm
Negligent hiring holds employers liable when they fail to conduct reasonable pre-employment screening and the employee later harms a guest or coworker in a way that could have been foreseen.
In the context of hospitality ethics, what does 'conflict of interest' require a manager to do?
Answer: Disclose the conflict to supervisors and remove themselves from related decision-making
Ethical management requires disclosing conflicts of interest and recusing oneself from related decisions to ensure impartial, fair business practices.
What is the primary purpose of a hotel's 'code of ethics' document for employees?
Answer: To establish the values, standards, and expected behaviors that guide professional conduct across the organization
A code of ethics defines the organization's values and professional standards, providing employees with a framework for ethical decision-making in daily operations.
Which US labor law concept prohibits hospitality employers from retaliating against employees who file safety complaints with OSHA?
Answer: The whistleblower protection provisions under Section 11(c) of the OSH Act
Section 11(c) of the Occupational Safety and Health Act prohibits employers from retaliating against workers who report safety violations or exercise their rights under OSHA.