Tenant Relations & Retention Flashcards
7 cards from real CHI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Tenant Relations & Retention flashcards as text
A landlord retaliates against a tenant for reporting a habitability complaint to a local housing authority. Under most state laws, this action is:
Answer: Illegal under retaliatory eviction protections
Most state laws prohibit landlord retaliation against tenants who exercise their legal rights, such as reporting housing code violations.
Which of the following is the best strategy for retaining long-term tenants?
Answer: Offering lease renewal incentives such as minor upgrades or modest rent stabilization
Renewal incentives like upgrades or rent stabilization reward loyalty, reducing costly tenant turnover for the landlord.
A certified home inspector finds water damage under a kitchen sink during a tenant-occupied inspection. Who should be notified immediately?
Answer: Both the property owner and the tenant, documenting findings in the inspection report
Active water damage poses habitability and structural risks, requiring immediate notification to both the owner and tenant alongside full documentation.
What is a holdover tenant?
Answer: A tenant who remains in the unit after the lease expires without a new agreement
A holdover tenant continues to occupy the property after lease expiration; the landlord may choose to accept rent (creating a month-to-month tenancy) or begin eviction proceedings.
Which federal law prohibits housing discrimination based on race, color, national origin, religion, sex, familial status, and disability?
Answer: The Fair Housing Act of 1968
The Fair Housing Act of 1968 is the primary federal law prohibiting discrimination in the sale, rental, and financing of housing.
During a move-out inspection, the inspector notes that the tenant painted a bedroom bright red without permission. This should be documented as:
Answer: An unauthorized alteration potentially chargeable to the tenant for repainting
Unauthorized paint colors beyond neutral are not normal wear and tear; the cost to repaint to a neutral color can typically be charged against the security deposit.
A landlord wants to convert a rental property to condominiums. Which tenant protection is most commonly required?
Answer: Advance notice of conversion and right-of-first-refusal to purchase their unit
Many jurisdictions require landlords to provide advance written notice of condo conversion and offer existing tenants first right to purchase their units.