Tenant Relations & Retention Flashcards
7 cards from real CHI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Tenant Relations & Retention flashcards as text
A tenant reports a persistent musty odor in their unit but no visible mold. What is the home inspector's most appropriate first step?
Answer: Inspect for hidden moisture sources such as plumbing leaks or HVAC condensation
Musty odors often indicate hidden moisture problems that should be investigated at their source before mold develops.
Which document is most important for a landlord to provide a tenant at move-in to protect both parties?
Answer: A move-in inspection checklist signed by both parties
A signed move-in inspection checklist documents pre-existing conditions and protects both landlord and tenant from security deposit disputes.
A tenant vacates without notice and leaves personal belongings behind. What should a landlord do first?
Answer: Change the locks and store belongings, following state abandoned property laws
Most states require landlords to follow specific abandoned property procedures, including notice and storage periods, before disposing of belongings.
When performing a rental property inspection, the inspector notices the tenant has installed an unauthorized pet door. What is the correct course of action?
Answer: Document the modification and report it to the property owner
Inspectors document unauthorized modifications and report them to the owner, who then follows lease terms to address the matter.
Which practice is most effective for reducing tenant turnover?
Answer: Responding promptly to maintenance requests and keeping open communication
Prompt maintenance response and communication build tenant satisfaction, which is the strongest driver of lease renewal.
A tenant requests an accommodation for a service animal under the Fair Housing Act. The lease prohibits pets. What is the correct response?
Answer: Grant a reasonable accommodation by waiving the no-pets policy for the service animal
The Fair Housing Act requires landlords to make reasonable accommodations for persons with disabilities, including allowing service and assistance animals regardless of pet policies.
During a routine inspection, an inspector finds the tenant has made improvements that increase property value without prior approval. How should this be handled?
Answer: Document the improvements, inform the owner, and review lease terms regarding alterations
Documentation and owner notification are required; the lease terms then govern whether the improvement is approved, requires removal, or is otherwise addressed.