Communication & Stakeholder Engagement Flashcards
7 cards from real CHI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
A health informatician needs to present complex EHR migration data to a hospital board unfamiliar with IT. Which communication strategy is most appropriate?
Answer: Translate metrics into patient safety and financial impact terms
Translating technical data into outcomes the board cares about (patient safety, cost) ensures meaningful engagement with non-technical stakeholders.
Which stakeholder engagement model emphasizes identifying and prioritizing stakeholders based on their power and interest in a health IT project?
Answer: Power-interest grid
The power-interest grid maps stakeholders by their influence and investment level, guiding tailored engagement strategies.
A clinical informatics team discovers that nurses are not using a newly implemented medication reconciliation module. What should be the FIRST step?
Answer: Conduct interviews to understand workflow barriers
Understanding the root cause through direct user feedback is essential before implementing any corrective action.
In health informatics project communication, what does the term 'active listening' primarily involve?
Answer: Fully concentrating, understanding, and responding thoughtfully to speakers
Active listening involves intentional focus on comprehension and thoughtful response, building trust and improving stakeholder relationships.
Which communication channel is MOST appropriate for sharing sensitive patient data breach notifications with executive leadership?
Answer: Secure encrypted briefing or formal meeting
Sensitive breach information requires a secure, controlled communication channel to maintain confidentiality and ensure proper response.
A health IT project manager needs consensus from clinical, administrative, and IT departments on new system requirements. Which technique is BEST suited?
Answer: Multi-stakeholder requirements workshop with facilitated discussion
Facilitated cross-functional workshops surface diverse needs and build shared ownership of requirements from the start.
When communicating project status to clinical end-users versus IT leadership, a health informatician should:
Answer: Tailor the content and language to each audience's priorities
Effective stakeholder communication requires adapting messaging to each audience's expertise, role, and priorities.