CHE Learner Engagement & Motivation 2

Question 1

A CHE instructor notices that adult learners in a front-desk certification course seem disengaged during lectures. Which strategy best addresses adult motivation according to andragogical principles?

Accepted Answer

Connect training content to real problems learners face in their current roles

Answer

Andragogy holds that adult learners are most motivated when training is immediately applicable to real-world problems they experience on the job.

Question 2

Which concept from Self-Determination Theory (SDT) refers to a learner's need to feel ownership and choice over their learning activities?

Accepted Answer

Autonomy

Answer

Autonomy in SDT is the need to feel volitional control over one's actions and learning choices.

Question 3

A hospitality trainer uses storytelling about a service-recovery success to open a module. This technique primarily serves to:

Accepted Answer

Trigger emotional relevance and prime learner curiosity

Answer

Storytelling activates emotional engagement and primes curiosity, making learners more receptive to new information.

Question 4

In Keller's ARCS model, the 'S' stands for Satisfaction. Which instructional action best supports this element?

Accepted Answer

Allowing learners to apply skills to real tasks and recognize their own progress

Answer

Satisfaction in ARCS is achieved when learners successfully apply what they've learned and feel rewarded by that accomplishment.

Question 5

Which scenario best illustrates extrinsic motivation in a hospitality training context?

Accepted Answer

A housekeeper attends a training to avoid a written warning from the supervisor

Answer

Extrinsic motivation is driven by external outcomes such as avoiding negative consequences, not internal interest.

(CHE) Certified Hospitality Educator Practice Test

(CHE) Certified Hospitality Educator Practice Test

CHE Learner Engagement & Motivation 2