CHE Human Resources Management 2 — Questions and Answers
Question 1: Which HR strategy is most effective for addressing the U.S. nursing shortage?
- Reducing nursing school enrollment
- Implementing comprehensive retention programs including career development, flexible scheduling, and competitive compensation (Correct answer)
- Requiring nurses to work mandatory overtime
- Outsourcing all nursing care to temporary agencies
Correct answer: Implementing comprehensive retention programs including career development, flexible scheduling, and competitive compensation
Comprehensive retention strategies addressing burnout, career growth, scheduling flexibility, and compensation are most effective for retaining nurses in a shortage environment.
Question 2: Just culture in healthcare HR management promotes:
- Punishing all errors regardless of context
- A balanced approach distinguishing between human error, at-risk behavior, and reckless behavior (Correct answer)
- Blaming individual employees for all system failures
- Eliminating performance management processes
Correct answer: A balanced approach distinguishing between human error, at-risk behavior, and reckless behavior
Just culture holds employees accountable appropriately based on whether errors resulted from system failures, risky behavioral choices, or reckless disregard for safety.
Question 3: When conducting a healthcare workforce needs assessment, which factor is MOST important to analyze?
- Current employee satisfaction scores only
- Gap between current workforce capabilities and future strategic service requirements (Correct answer)
- Number of parking spaces available
- Historical overtime costs
Correct answer: Gap between current workforce capabilities and future strategic service requirements
A workforce needs assessment must identify the gap between current staff capabilities and the skills and numbers needed to execute future strategic plans.
Question 4: The Fair Labor Standards Act (FLSA) establishes minimum standards for:
- Healthcare worker licensing requirements
- Minimum wage, overtime pay, and child labor standards (Correct answer)
- Employee health insurance coverage
- Workplace safety requirements
Correct answer: Minimum wage, overtime pay, and child labor standards
The FLSA sets federal minimum wage, requires overtime pay at 1.5x the regular rate for hours over 40 per week, and establishes child labor restrictions.
Question 5: A 360-degree performance feedback system gathers input from:
- Only the employee's direct supervisor
- The employee, supervisor, peers, subordinates, and sometimes patients or customers (Correct answer)
- HR department only
- The organization's board of directors
Correct answer: The employee, supervisor, peers, subordinates, and sometimes patients or customers
360-degree feedback collects performance perspectives from multiple sources including the employee (self-assessment), supervisors, peers, direct reports, and sometimes external stakeholders.
Question 6: Healthcare organizations are required under OSHA's Bloodborne Pathogens Standard to:
- Provide free health insurance to all employees
- Implement an exposure control plan, provide PPE, and offer hepatitis B vaccination to at-risk employees (Correct answer)
- Report all employee illnesses to the CDC
- Conduct annual physician physicals for all clinical staff
Correct answer: Implement an exposure control plan, provide PPE, and offer hepatitis B vaccination to at-risk employees
OSHA's Bloodborne Pathogens Standard requires healthcare employers to develop an exposure control plan, provide personal protective equipment, and offer hepatitis B vaccines to employees with occupational exposure risk.
CHE Human Resources Management 2
Which HR strategy is most effective for addressing the U.S. nursing shortage?